Return & Refund Policy

Last updated: October 2026

At CuraCards we check and pack every order carefully. If something isn't right, we'll work with you to fix it.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes or limits those rights.

1. Return timeframe

Please contact us within 7 days of receiving your order if an item is defective, damaged or incorrect. Reporting issues quickly helps us investigate with Australia Post and resolve things fast. If you notice a problem after this time, please still get in touch — we will always handle your claim in line with your rights under the ACL.

2. Eligibility for returns

We accept returns or exchanges for items that are defective, damaged or incorrect (for example, the wrong card, product or quantity was sent).

We do not offer refunds or exchanges for change of mind.

Sealed products (booster boxes, packs, ETBs, tins and similar): minor packaging flaws — such as small shrink-wrap marks or box-corner wear — that do not affect the item itself are not considered defects or damage and are not eligible for return.
Single and graded cards: cards are sold as described and pictured in the listing. If the card you receive does not match its description, condition or photos, or is the wrong card, please let us know.

Please note that the contents of sealed products are random, so we can't offer returns based on pull results.

3. Return process

Contact us: Email benjamin@curacards.com.au within 7 days of receiving your order with your order number, a description of the issue and photos of the item and packaging.
Approval: Once your request is approved, we will send you instructions on how to return the item. Please don't send items back without contacting us first.
Postage: For approved returns of defective, damaged or incorrect items, we will cover or reimburse reasonable return postage. We recommend a tracked service — please keep your receipt and tracking number.

4. Refunds

Once we receive and inspect the returned item, we will let you know whether your refund is approved. If approved, the refund will be processed to your original payment method. Depending on your bank or card provider, it usually takes 5–10 business days for the refund to appear.

5. Non-returnable items

Gift cards can't be returned, except where they are faulty or as required by law.

6. Exchanges

We replace items that are defective, damaged or incorrect. If you need to exchange an item for the same product, contact us at benjamin@curacards.com.au. If a replacement isn't available, we will offer you a refund.

7. Late or missing refunds

If you haven't received your refund yet, please first check your bank account again, then contact your card provider or bank — there is often some processing time before a refund is posted. If you've done this and still haven't received your refund, please email benjamin@curacards.com.au.